Terms and Conditions

General

The general terms and conditions apply to the sale and delivery of goods and the provision of services by our company. These general terms and conditions (hereinafter referred to as "GTC") apply to all contracts concluded between Vulpine GmbH and customers who are consumers via the online shop eu.vulpinecreations.com.

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.

Our company delivers the goods and provides the services within the EU. By purchasing the goods, the buyer agrees to these general terms and conditions and is bound to them. The contractual partners agree on the application of Austrian law.

Order Process

Our range of offers is non-binding. The order of the fully legally competent customer (persons from the age of 18) represents an offer to conclude a purchase contract. The confirmation of receipt of the order within the meaning of Section 10 Paragraph 2 ECG that we subsequently send does not in itself constitute an acceptance of the offer.

The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second e-mail as an order confirmation or through other acceptance of the customer offer. All offers on our website are subject to change, non-binding and only available while stocks last.

Order Correction and Cancellation

Once you have selected the product you want, you can place it in the shopping cart without obligation by clicking the "Add to shopping cart" button. You can view the contents of the shopping cart at any time without obligation by clicking the "shopping cart" button.

You can remove the products from the shopping cart at any time by clicking the "Remove" button. If you want to buy the products in the shopping cart, click the "Checkout" button. You complete the ordering process by pressing the "Pay now" button.

After receipt of the order, Vulpine GmbH sends a notification e-mail to the e-mail address provided by the customer, in which the receipt of the order is confirmed and its content is reproduced (hereinafter referred to as "order confirmation"). Should Vulpine GmbH refuse to conclude the contract, the customer will be informed immediately by email.

Contract Language

The content of the contract, all other information, customer service, data information and complaint handling are offered in German and English.

Prices

The prices apply at the time of the order including statutory VAT plus all shipping costs. They can be seen in the shopping cart before the contract is concluded and then in a contract confirmation sent to the customer. If export or import taxes are due in the course of shipping, these will also be borne by the purchaser (information on this is available from your responsible customs office). Price errors reserved.

If the correct price is higher, the customer will be contacted; In this case, a contract is only concluded if the customer wants to buy at the actual price. If the correct price is lower, this price will be calculated.

Payment

We accept the following payment methods:

• Credit card: If you pay by credit card, you will be charged on the same day.
• PayPal: When paying via PayPal or credit card via PayPal, we give your payment details to PayPal (Europe) S.a.r.l. et Cie, S.C.A.
• Klarna: If a Klarna payment service is selected, the payment is processed by Klarna Bank AB.
• Apple Pay: If you opt for the "Apple Pay" payment method, payment is processed using the "Apple Pay" function of your device.

Retention of Title

We reserve title to the delivered service or goods or to the media processed or created by us until all payments from the business relationship with the customer have been received. If the customer resells goods subject to retention of title, he must also pass on the retention of title.

Warranty and Liability

The guarantee is based on the statutory provisions. It is limited to the statutory period of 24 months from the acceptance of the goods by the buyer or, in the case of services, upon completion of the service.

In the case of justified complaints about defects, either a free replacement or an improvement will be made, for which a reasonable period must be allowed. If an exchange or an improvement is not possible, then the buyer is entitled to a price reduction or, if the defect is not minor, the contract can be canceled.

Any defects that occur are to be reported as soon as possible upon delivery or after they have become visible.

Liability

Our company is only liable for damage caused by willful intent and gross negligence. This does not apply to personal injury or consumer transactions. The injured party has to prove the existence of slight or gross negligence, unless it is a consumer transaction.

Compensation for consequential damage, as well as other material damage, financial damage and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

Delivery

Unless otherwise agreed, delivery will be made to the address specified by the customer. Changes to the delivery address AFTER the order has been placed are only possible by the customer using the tracking number of the respective carrier.

The expected delivery time is specified in the order confirmation. When paying in advance, the delivery period begins one day after receipt of the amount on the Vulpine GmbH bank account. In the case of cash on delivery or purchase on account, the delivery period begins one day after the day on which the contract is concluded.

Vulpine GmbH bears no responsibility in the event of delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which Vulpine GmbH is not responsible, Vulpine GmbH is entitled to withdraw from the contract in whole or in part.

Shipping

In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers. The applicable sales tax is included in the shipping costs.

Copyright

All news, graphics and the design of our website are used solely for the personal information of our customers and are protected by copyright.

Arbitration Board

We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes: www.ombudsmann.at

The OS platform can also be used to settle disputes with our company: https://ec.europa.eu/consumers/odr

Our email address: office@vulpine-industries.com

Changes to Terms and Conditions

We are entitled to unilaterally change these general terms and conditions, insofar as this is necessary to remove equivalence disruptions that subsequently arise or to adapt to changed legal or technical framework conditions.

We will inform the customer of a change by sending the content of the changed regulations to the last known e-mail address of the customer. The change becomes part of the contract if the customer does not object to the inclusion in the contractual relationship in writing or in text form within six weeks after receipt of the notification of change.

Severability Clause

If a provision of these general terms and conditions should be ineffective, the effectiveness of the remaining provisions will not be affected.

Applicable Law

Austrian law is applied to the contractual relationship. The language available for the conclusion of the contract is English.

Alternative Dispute Resolution

Information pursuant to § 19 (3) AStG Alternative Dispute Resolution Act - Online stores: We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.